Terms and Conditions

General Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before using the services provided by Santo Group ("we," "us," or "our"). These Terms outline the rules and regulations for using our website and services.

1. Acceptance of Terms

1.1. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website and services.

2. Use of Our Services

2.1. You must be at least 18 years old to use our services. By using our services, you represent that you are of legal age to enter into a binding agreement and meet all eligibility requirements.
2.2. You are responsible for ensuring the accuracy of any information you provide to us and for keeping your account details secure and confidential.
2.3. Unauthorized use or access to our services may result in legal action.

3. Intellectual Property

3.1. The content on our website, including but not limited to text, graphics, logos, images, and software, is protected by intellectual property rights owned by Santo Group or its licensors. You may not reproduce, distribute, modify, or create derivative works of such content without our prior written consent.

4. Privacy

4.1. Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

5. Prohibited Activities

5.1. You agree not to engage in any of the following prohibited activities:
5.1.1 Violating any applicable laws, regulations, or third-party rights.
5.1.2 Attempting to interfere with the proper functioning of our website or services.
5.1.3 Engaging in fraudulent or deceptive practices.
5.1.4. Uploading or transmitting any malicious code, viruses, or harmful content.
5.1.5 Impersonating any person or entity, or providing false information.

6. Third-Party Links

6.1. Our website may contain links to third-party websites or services that are not owned or controlled by Santo Group. We are not responsible for the content or privacy practices of such third-party websites. Your interactions with any third-party websites or services are subject to their respective terms and policies.

7. Disclaimer of Warranties

7.1. Our website and services are provided on an "as is" and "as available" basis. We make no warranties or representations, express or implied, regarding the accuracy, reliability, or availability of our website or services.
7.2. We disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and compatibility.

8. Limitation of Liability

8.1. In no event shall Santo Group, its affiliates, partners, or employees be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services, including but not limited to any errors or omissions in content, loss of data, or loss of profits.
8.2. You agree to indemnify and hold Santo Group harmless from any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our website or services.

9. Termination

9.1. We reserve the right to suspend or terminate your access to our website or services at any time, for any reason, without prior notice.

10. Governing Law

10.1. These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Surajgarh, India.

11. Severability

11.1. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

12. Waiver

12.1. The failure of Santo Group to enforce any provision of these Terms shall not be considered a waiver of that provision or any other provision contained herein.

13. Entire Agreement

13.1. These Terms constitute the entire agreement between you and Santo Group regarding the use of our website and services and supersede any prior agreements or understandings, whether written or oral.

14. Modifications

14.1. Santo Group reserves the right to modify or update these Terms at any time, without prior notice. Any changes will be effective immediately upon posting the revised Terms on our website. It is your responsibility to review the Terms periodically to stay informed about any updates or modifications.

15. Language

15.1. These Terms and Conditions are originally written in English. In the event of any discrepancies or inconsistencies between the translated versions of these Terms, the original English version shall prevail.

16. Assignment

16.1. You may not assign or transfer any rights or obligations under these Terms without the prior written consent of Santo Group. Santo Group may freely assign or transfer its rights and obligations under these Terms to any third party.

17. Relationship

17.1. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and Santo Group.

18. Force Majeure

18.1. Santo Group shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, or governmental actions.

19. Survival

19.1. The provisions of these Terms that by their nature should survive the termination or expiration of these Terms shall survive, including but not limited to the sections on Intellectual Property, Limitation of Liability, and Governing Law.

20. Electronic Communications

20.1. By using our website and services, you consent to receive electronic communications from Santo Group, including but not limited to email notifications, newsletters, and promotional materials. You agree that all agreements, notices, disclosures, and other communications provided electronically by Santo Group satisfy any legal requirement that such communications be in writing.

21. Headings

21.1. The headings used in these Terms are for convenience only and shall not affect the interpretation or construction of these Terms.

22. Feedback and Suggestions

22.1. We welcome your feedback, suggestions, or ideas regarding our website and services. However, please note that any feedback or suggestions you provide shall be deemed non-confidential and non-proprietary. Santo Group shall be free to use, disclose, reproduce, modify, distribute, and otherwise exploit such feedback or suggestions without any obligation to compensate you.

23. Third-Party Beneficiaries

23.1. These Terms are for the benefit of Santo Group and its users and do not create any rights or benefits for any third party, except as expressly stated in these Terms.

24. Independent Contractors

24.1. The relationship between you and Santo Group is that of independent contractors. Nothing in these Terms shall be deemed to create a partnership, joint venture, agency, or employment relationship between you and Santo Group.

25. Modification or Termination of Services

25.1. Santo Group reserves the right to modify, suspend, or terminate all or part of its services, including the website, at any time without prior notice. We may also impose limitations on certain features or restrict access to the services without liability or obligation.

Order Policy: Terms and Conditions of Purchase

1. Eligibility

1.1. You must be at least 18 years old to place an order on Santo Group. By placing an order, you represent that you are of legal age to enter into a binding agreement and meet all eligibility requirements.

2. Product Information

2.1. Santo Group strives to provide accurate and up-to-date information about its products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, specifications, or other information provided on our website. It is your responsibility to review the product details and specifications before placing an order.

3. Order Placement

3.1. By placing an order on Santo Group, you make an offer to purchase the selected products or services subject to these conditions.
3.2. To place an order, you must follow the instructions provided on our website, including providing accurate and complete information required for the order process.

4. Order Confirmation

4.1. After placing an order, you will receive an order confirmation email from Santo Group. This email confirms that we have received your order and will be processed accordingly.
4.2. The order confirmation email does not signify acceptance of your order as it may be subject to further verification, including product availability, payment authorization, and compliance with these conditions.

5. Product Availability

5.1. All orders are subject to product availability. In the event that a product you ordered is out of stock or unavailable, Santo Group reserves the right to cancel or modify the order and provide a refund or alternative solution as deemed appropriate.

6. Pricing and Payment

6.1. The prices displayed on Santo Group's website are in ₹ [INR] and are subject to change without prior notice. Such changes do not affect orders already placed.
6.2. Payment for the order must be made in full at the time of placing the order unless other arrangements have been agreed upon between Santo Group and the customer.
6.3. Santo Group accepts payment through the accepted payment methods specified on our website. You are responsible for providing accurate and valid payment details.

7. Order Fulfillment and Delivery

7.1. Santo Group will make reasonable efforts to fulfill and deliver your order within the estimated timeframe of minimum 7 days and maximum 30 days unless otherwise specified on our website or in the order confirmation email.
7.2. Delivery times may vary depending on factors beyond our control, such as shipping carrier delays or unforeseen circumstances. Santo Group shall not be liable for any delays in delivery.
7.3. Risk of loss or damage to the products passes to you as soon as the goods leave our premises. It is your responsibility to inspect the products before placing order and promptly report any damages or discrepancies to Santo Group.

8. Order Cancellation

8.1. Once an order has been placed, it cannot be canceled or modified online. Please contact Santo Group's customer support as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request, but we cannot guarantee it.

9. Compliance with Laws

9.1. By placing an order on Santo Group, you agree to comply with all applicable laws and regulations regarding the purchase, shipment, and use of the products or services.

10. Limitation of Liability

10.1. Santo Group's liability for any damages arising from the placement or fulfillment of an order is limited to the total amount paid for the specific order.
10.2. In no event shall Santo Group be liable for any indirect, consequential, or incidental damages arising out of or in connection with the order, including but not limited to loss of profits, loss of data, or loss of business opportunities.

11. Contact Information

11.1. If you have any questions, concerns, or requests regarding these Terms or our services, please contact us using the contact information provided on our website.

Thank you for taking the time to read and understand our Terms and Conditions. By using our website and services, you agree to abide by these Terms.