Returns & Refunds policy

At Santo Group, we strive to ensure customer satisfaction with our products and services. This Refund and Cancellation Policy outlines the procedures and guidelines for requesting refunds and cancellations. By making a purchase from Santo Group, you agree to comply with the terms and conditions set forth in this policy.

Order Cancellation

1.1. Once an order has been placed, it cannot be canceled or modified online. Please contact Santo Group's customer support as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request, but we cannot guarantee it.

Refund Eligibility

2.1. Refunds, only if applicable, are issued based on the type of product or service purchased. Certain products or services may have specific refund conditions, which can be enquired at the time of placing order.
2.2. Refunds, only if applicable, may be available after deduction of all the costs and expenses incurred by Santo Group.

Return and Refund Process

3.1 We are committed to providing our customer(s) with high quality product(s) and service(s). However, due to the inherent nature of our offerings, it is hereby stated that all sales shall be final, and we do not accept return(s) of any kind once a transaction has been completed.

3.2 Customers are strongly advised to review all product descriptions thoroughly, details, and specifications prior to finalizing their purchase. Should there be any inquiries or concerns regarding our product(s) or service(s), customers are encouraged to contact our customer service team for clarification prior to completing the purchase.

3.3 To request a refund, in exceptional cases only, you must notify our customer support team within 3 days from the date of delivery. Failure to do so may result in the denial of your refund request.

3.4 Our customer support team will guide the customer through the return process, including providing instructions for returning the product(s) to us.

3.5. The returned product(s) must be in their original condition, unused, and with all original packaging and accessories intact.
3.6. You shall be responsible for the return shipping costs in all cases.

Refund Processing

4.1. Once we receive the returned product(s) and verify their condition, we will process your refund within 15 days after deduction of all costs and expenses incurred with respect to the order.
4.2. Refunds will be issued using the same payment method used for the original purchase, unless otherwise specified by you.
4.3. Please note that the time it takes for the refunded amount to be credited to your account may vary depending on your payment provider.

Non-Refundable Items and Services

5.1. Certain items and services may not be eligible for refunds. These may include, but are not limited to:

5.1.1 Downloadable or digital products.

5.2.2Services that have been fully rendered or consumed.

5.1.3Custom-made or personalized products.

Exchanges

6.1. We do not offer direct exchanges for products. If you wish to exchange a product, you can follow the return process as outlined in this policy and place a new order for the desired product.

Exception and Discretion

7.1. Santo Group reserves the right to make exceptions to this Refund and Cancellation Policy on a case-by-case basis, at our sole discretion, to ensure customer satisfaction.
7.2. In situations not explicitly addressed by this policy, we will make reasonable efforts to find a fair and satisfactory resolution.

Fraudulent Activity

8.1. We reserve the right to refuse refunds or cancel orders in cases of suspected fraudulent activity, including but not limited to unauthorized use of payment methods, false claims, or abuse of our refund and cancellation policy.
8.2. Any suspected fraudulent activity will be reported to the relevant authorities.

Limitation of Liability

9.1. In no event shall Santo Group, its affiliates, partners, or employees be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products, services, or the application of this Refund and Cancellation Policy.
9.2. We shall not be held responsible for any loss, damage, or inconvenience caused by factors beyond our reasonable control, including but not limited to natural disasters, acts of God, governmental actions, or third-party services.

Indemnification

10.1. You agree to indemnify, defend, and hold harmless Santo Group and its affiliates, partners, and employees from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our products or services, violation of any applicable laws or regulations, or breach of this Refund and Cancellation Policy.

Waiver

11.1. The failure of Santo Group to enforce any provision of this Refund and Cancellation Policy shall not be considered a waiver of that provision or any other provision contained herein.

Third Party Rights

12.1. This Refund and Cancellation Policy is solely for the benefit of you and Santo Group and does not create any rights or benefits for any third party, including any customer of yours.

Governing Law

13.1. This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of SURAJGARH (Rajasthan).

Severability

14.1. If any provision of this Refund and Cancellation Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

15.1. This Refund and Cancellation Policy constitutes the entire agreement between you and Santo Group regarding refunds and cancellations and supersedes any prior agreements or understandings, whether written or oral.

Changes to Refund and Cancellation Policy

16.1. Santo Group reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
16.2. It is your responsibility to review this policy periodically to stay informed about our refund and cancellation procedures.

Language

17.1. In case of any discrepancies or inconsistencies between the translated versions of this Refund and Cancellation Policy, the original English version shall prevail.

Effective Date

18.1. This Refund and Cancellation Policy is effective as of January 1, 2023.

Contact Us

19.1. We strive to provide a seamless and transparent refund and cancellation experience for our customers. If you have any questions, concerns, or requests regarding our refund and cancellation policy, please contact our customer support team using the contact information provided on our website. We value your satisfaction and are committed to resolving any issues promptly and fairly.
19.2. Our customer support team is available to assist you and provide further clarification or guidance throughout the refund and cancellation process.

IMPORTANT: Please note that this Refund and Cancellation Policy applies specifically to Santo Group. If you have made a purchase through a third-party retailer or marketplace, their respective refund and cancellation policies may apply. We encourage you to review and familiarize yourself with the policies of the specific retailer or marketplace through which you made the purchase.

Thank you for taking the time to read and understand our Terms and Conditions. By using our website and services, you agree to abide by these Terms.