Privacy Policy

At Santo Group, we are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website or use our services. By accessing our website or using our services, you agree to the terms and practices described in this Privacy Policy.

1. Information Collection

1.1 We may collect personal information, such as your name, email address, phone number, and billing/shipping address when you voluntarily provide it to us during the registration, ordering, or inquiry process. We may also collect non-personal information, such as your IP address, browser type, and browsing patterns, through the use of cookies or similar technologies.

2. Use of Information

2.1 We use the collected information to:

2.1.1 Provide and personalize our services to meet your specific needs.

2.1.2 Process and fulfill your orders, including shipping and payment processing.

2.1.3 Communicate with you regarding your orders, inquiries, and updates.

2.1.4 Send you marketing communications, promotions, and newsletters if you have opted-in to receive them.

2.1.5 Improve our website, products, and services based on your feedback and usage patterns.

2.1.6 Protect against fraudulent or unauthorized activities.

3. Information Sharing

3.1 We may share your information with trusted third-party service providers who assist us in delivering our services, such as shipping companies or payment processors. These providers are obligated to keep your information confidential and secure. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Marketing and Advertising

4.1 We may use your personal information to provide you with relevant marketing communications about our products, services, promotions, or events, based on your preferences and interests. You have the option to opt out of receiving such communications by following the instructions provided in the communication or by contacting us directly.

5. Social Media

5.1 Our website may integrate social media features that allow you to share or interact with our content on various social media platforms. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the respective social media platforms.

6. Third Party Links

6.1 Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

7.1 Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will promptly remove the information from our records.

8. Data Retention

8.1We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we securely dispose of it in accordance with our data retention practices.

9. Consent and Opt-Out

9.1 By providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy. You have the right to withdraw your consent or unsubscribe from our marketing communications at any time. You can update your preferences or unsubscribe by following the instructions provided in the communication or by contacting us directly.

10. International Transfers

10.1 If you are accessing our website or using our services from outside the country where our servers are located, your information may be transferred to and stored on servers located in different jurisdictions. By using our website or services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

11. Cookies and Similar Technologies

11.1 We may use cookies, web beacons, and other similar technologies to enhance your browsing experience and gather information about how you interact with our website. These technologies help us analyze trends, administer the website, track users' movements, and gather demographic information. You can choose to disable cookies through your browser settings, but please note that this may affect certain functionalities of our website.

12. Data Security

12.1 We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission or storage over the internet is 100% secure. We cannot guarantee the absolute security of your information.

13. Governing Law

13.1 This Privacy Policy is governed by and shall be construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of India.

14. Compliance with Laws

14.1 We will comply with all applicable laws and regulations regarding the protection of your personal information. In certain circumstances, we may be required to disclose your personal information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, privacy, safety, or property.

15. Business Transfers

15.1 In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

16. Severability

16.1 If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

17.1 This Privacy Policy constitutes the entire agreement between you and Santo Group regarding the collection, use, and disclosure of your personal information and supersedes any prior agreements or understandings, whether written or oral.

18. Changes to Privacy Policy

18.1 We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

19. Language

19.1 This Privacy Policy was originally written in English. In the event of any discrepancies or inconsistencies between the translated versions of this Privacy Policy, the original English version shall prevail.

20. Effective Date

20.1 This Privacy Policy is effective as of January 1, 2023.

21. Your Rights

21.1 Subject to applicable laws of India, you may have certain rights regarding the personal information we hold about you. These rights may include the right to access, correct, update, or delete your personal information. To exercise your rights or make a request, please contact us using the contact information provided on our website.

22. Contact Us

22.1 If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the contact information provided on our website. We have designated a privacy officer who will handle privacy-related inquiries and ensure compliance with this Privacy Policy. We encourage you to reach out to us directly for further clarification or information.

IMPORTANT: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.